Unrepresented claimants
If you have been involved in a road traffic accident and sustained injuries including but not limited to whiplash injuries and you may be entitled to compensation.
Claimants (the injured party) can now manage their own claims for personal injury, without the need for a solicitor. Our experienced team are here to help guide and support you through the process.
Affinity Medical Services are accredited by MedCo.
We have a nationwide panel of medical experts, which allows us to provide you with a range of appointment times and venues that may be convenient for you.
Our aim is to keep you at the centre of our process to ensure you have a smooth, hassle-free experience.
How can I claim?
A guide on how to claim and use the Official Injury Claim (OIC) portal is available here.
Once your claim has been logged, you will be given a choice of Medical Reporting Organisations (MROs) and Medical Experts, who can help you obtain a medical report, which is required for your claim.
Affinity Medical Services is a Medical Reporting Organisation. We have access to a wide variety of medical experts nationwide.
Once you have selected Affinity Medical Services, please get in touch with us directly in order for us to arrange a convenient appointment for you.
Why do I need to attend an appointment?
Your appointment with the medical expert is vital to support your claim for personal injury. You will not be able to settle your claim for injury without having a medical expert report which serves as medical evidence.
The medical expert will ask you questions concerning your accident and the injuries you sustained for the purpose of writing a medical report for you.
What do I take with me to the appointment?
You need to take at least one form of photo identification to your appointment. This will be checked by the medical expert at the beginning of your appointment, in order to verify your identity.
How long will the appointment take?
Usually, the appointment will take 15 minutes, however the length of the appointment may vary according to the nature of your injuries.
When should I arrive to the appointment?
Please arrive at least 10 minutes before you assigned appointment time. Allow yourself enough time to park if you are arriving by car and to locate the venue. Please be aware if you arrive late, the medical expert may not have enough time to examine you and you may be charged a fee.
What happens during the examination?
The medical expert will ask you questions relating to:
- Accident circumstances
- Symptoms and injuries developed
- Recovery progression
- Date and details of treatment received
- Effects on your work, domestic life and leisure activities
- Extra help required as a result of the accident
- Previous or subsequent accident history
- Medical history
If it is appropriate the medical expert may also physically examine you. Depending on the injuries it may be necessary for clothing to be removed in order for a thorough examination to be undertaken.
The medical expert may dictate their report as the examination progresses or may take notes.
What happens if I fail to attend the appointment?
You case may be delayed and a non-attendance charge may be raised which you will be personally liable for.
If you are unable to attend or need to rearrange your appointment please call us on 01254 682224 at least 48 working hours before your assigned appointment time.
When will I receive the medical report?
Once we have received the report from the medical expert, we will upload it onto the OIC portal where you can view it. This will be within three weeks.
What if I do not agree with the contents of the report?
If there are any factual errors within the report, you can send the report back to us via the OIC portal.
You must let us know as soon as possible (within 7 days of receipt of the report). We will then forward the request to the medical expert to make any necessary factual amendments.
What are my rights during the claim process?
You are entitled to have a suitable qualified and experienced access to an independent medical expert.
You have the right to see your report before it is disclosed.
You have the right to contest the contents of the report.
You have the right to complain if you are not satisfied with the service offered to you by Affinity
Medical Services or the medical expert.
What should you expect from Affinity Medical Services?
We will aim to provide you the highest levels of service and deal with any of your queries as quickly as possible.
We are not qualified to provide you with any legal advice regarding your claim.
We will supply you with access to a suitably experienced and qualified medical expert who will prepare a medical report on your behalf.
We must provide you with an independent service.
We will quality check your report.
We will liase with the medical expert if you request any factual amendments to your report.
What are my roles and responsibilities during the claim process?
It is important that all the information that you give to the medical expert and Affinity Medical Services is accurate, honest, and consistent.
How do I complain?
Our aim is to provide you with an exceptional service. We do understand sometimes things do not go ahead as planned. If your expectations have not been met please get in touch with us as soon as possible so we can rectify the situation. If you feel your enquiry has not been resolved, please refer to our complaints procedure which displays howver to raise a formal complaint. You can access our complaints procedure here.