FAQ'S

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Frequently Asked Questions

Unrepresented claimants

If you’ve been involved in a road traffic accident and sustained injuries, including whiplash, you may be entitled to compensation. At Affinity Medical Services, we understand the complexities of personal injury claims and offer support to help you navigate the process without the need for a solicitor.

As an accredited MedCo provider, we have a nationwide network of medical experts, offering flexible appointment times and locations to suit you. Our goal is to ensure you have a smooth, hassle-free experience, with you at the centre of the process every step of the way.

How can I Claim

We provide a simple guide to help you through the Official Injury Claim (OIC) portal, where you can log your claim. Once registered, you will be able to select from a range of Medical Reporting Organisations (MROs) and medical experts to obtain the necessary medical report for your claim.

Affinity Medical Services is a trusted MRO, with access to a wide variety of medical experts across the UK. Once you choose us, simply contact us directly and we will arrange an appointment at a time and location that’s convenient for you.

Why do I need to attend an appointment?
Attending the medical appointment is crucial to support your claim. The medical report from the expert provides vital medical evidence, which is required to progress your claim. During the appointment, the expert will assess your injuries and gather the necessary details to prepare your report.
What do I take with me to the appointment?

Please bring at least one form of photo identification to the appointment. This is needed to verify your identity before the medical examination begins.

How long will the appointment take?

Typically, the appointment will last around 15 to 30 minutes, although the exact duration may vary depending on the nature of your injuries.

When should I arrive to the appointment?

We recommend arriving at least 10 minutes before your scheduled appointment. This gives you time to park and locate the venue. Please be aware that if you arrive late, the medical expert may not have enough time to complete your examination, and a non-attendance fee may be applied.

What happens during the examination?

The medical expert will ask you detailed questions about the accident, your injuries, recovery progress, and any treatments received. Depending on your injuries, the expert may also conduct a physical examination, which may involve removing some clothing for a thorough assessment. Notes or a dictated report will be made during the examination to prepare the medical report.

What happens if I fail to attend the appointment?

Failure to attend the appointment may delay your case and result in a non-attendance charge, which you will be personally liable for. If you are unable to attend, please contact us at 01254 682224 at least 48 working hours before your scheduled appointment to rearrange.

When will I receive the medical report?

Once we receive the medical report from the expert, we will upload it to the OIC portal for you to review. This will typically be within five days to three weeks of the appointment.

What if I do not agree with the contents of the report?

If you believe there are factual inaccuracies in the report, please notify us via the OIC portal within 7 days of receiving it. We will then liaise with the medical expert to amend any errors and ensure the report is accurate.

What are my rights during the claim process?
  • You are entitled to access an independent medical expert with the appropriate qualifications.
  • You have the right to see your report before it is submitted.
  • You can contest the contents of the report if you disagree with any part of it.
  • You have the right to raise a complaint if you are unsatisfied with the service provided by Affinity Medical Services or the medical expert.
What should you expect from Affinity Medical Services?

At Affinity Medical Services, we aim to provide the highest level of service and support throughout your claim. We will:

  • Provide you with access to a qualified and experienced medical expert.
  • Supply an independent service with the highest standards of impartiality.
  • Ensure your report is checked for quality and compliance.
  • Liaise with the expert on your behalf if you request amendments to the report.

Please note that we cannot provide legal advice, but we will guide you through the medical reporting process and ensure all the necessary documentation is available for your claim.

What are my roles and responsibilities during the claim process?

It is important that the information you provide to the medical expert and Affinity Medical Services is accurate, honest, and consistent. This ensures the best possible outcome for your claim.

How do I complain?

We are committed to providing exceptional service. If you feel your expectations have not been met, please contact us immediately so we can address your concerns. If the issue is not resolved to your satisfaction, you can refer to our Complaints Procedure for guidance on raising a formal complaint. You can access the full procedure here:Complaints Procedure